Refund & Shipping
Teladocpharmacy is focused on making your shopping experience as simple and tranquil as could reasonably be expected. On the off chance that you are not happy with your buy, you can basically restore the items for a discount inside the arrangements plot underneath. Our arrival approach is as per Australian Consumer Law. All profits must be returned inside 7 days of bundle receipt.
Please note that in the interest of public health and safety, we are unable to provide a return on medications, prescription items, vitamins, baby formula, therapeutic products and adult toys.
We always advice our clients to be in position of their purchase receipt when contacting us for any problem because it goes a long way in helping both parties.
Change of Mind
Teladocpharmacy makes sure the customer comes first. In case the customer is not satisfied with the product, we will return their money, but also we reserve the right to decline a return if the requirements are not satisfied with our policies. the may include:
• Must be returned within 7 days of parcel receipt
• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)
Orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer. The product to be returned must be packed securely and must be sent via registered post in order for you to be able to track the parcel.
Also the customer must be responsible for the product until we receive the product. Products returned to us in a different conditions from it’s original will not be refunded. And the postage costs will not be refund to the customer.
Wrong or faulty product
In case of a wrong delivery or damage caused by teladocpharmacy, we refund or replace the product and bare the total costs.
Incorrect product delivered:
In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can then choose to either have the correct product re-delivered at our cost or receive a full refund. In case the product we send to you is not what you ordered for, we plead to refund the product to us by getting in touch with our customer support team within 8days of parcel receipt. While our customer support team is looking into rectifying your error, they will
Damaged/Defective product delivered:
In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:
1. Place you in contact with the manufacturer (warranty support)
3. Refund you for the product
4. Exchange the product
If you used your credit card to purchase online, your approved refunds must be processed on the same credit card.
NOTE: All returns will need to be confirmed with us first before returning the products. Unauthorised returns may be refused. No item will be refunded until received by us.
Our customer service team can be reached via email or phone (Monday to Friday between 9am to 5pm ET):
Phone: +1 (916) 229-8764
Posting Your Returns:
9550 Micron Ave #2621
Sacramento, CA 95827
Returned products will be checked. The products are your responsibility until they reach our warehouse. Please ensure the product is packed in a sturdy and secure manner so as to avoid any damage in transit.